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We empower our staff to deliver outstanding customer service
To provide you with outstanding customer service, JDF Distribution fosters a culture of empowerment where staff are encouraged to think and act like owners. The premise of our philosophy, based on a management approach called "The Great Game of Business," is that business is a game that requires ALL employees to know:
- The rules -- JDF shares the company's business plan with staff at all levels
- How to keep score - JDF regularly communicates financial performance numbers with staff
- Their stake in the outcome -- JDF issues quarterly profit sharing checks to staff based on company performance
It's a philosophy we live every day, and it pays dividends. Associates who understand the full financial picture will look for ways to drive improved results - for you the customer, for JDF, and ultimately for themselves.
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